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Edge Connections - Banner - About Us

The take-off story

Over 20 years ago, Gary Reichenberg had a vision of harnessing the power of travel and human connection to bring the ultimate corporate travel experience to Australians. One that would balance global capacity with the passion and care of a boutique agency.

From starting something very special with a small team, we have invested in attracting and hiring the best, most resilient and experienced minds in the travel industry.

Putting connection at the forefront of everything we do and working closely with your people, we have achieved a recipe for excellence over the years – for both your team and ours.

We are now Australia’s largest travel company with over 100 employees spread across five states. Taking care of your team from bags packed to touch down with around-the-clock assistance, whatever your time zone. Need our best people to support yours? Roger that.

CT Connections. 

CT Connections. 

Welcome onboard your go-to agency for corporate travel. Roger that.

Wherever you are in Australia, and wherever your business is heading, give our team a quick call and see how we can take your corporate travel further.

Let's Talk

Navigating client needs with expertise in Corporate Travel customer service

Customer service job experience plays a pivotal role in ensuring client satisfaction. Experienced consultants bring a wealth of advantages to the table. These include a profound understanding of client needs, extensive product knowledge, and adept problem-solving skills. Experienced professionals excel in time management, ensuring timely responses and consistent service delivery.

Phil Gleeson, Chief Transformation Officer at Connections Group, points out, “As the industry continues to evolve post-pandemic, we see an increased demand for highly skilled and experienced consultants. The supply and demand roller-coaster has inflated airfares ex Australia, putting significant downward pressure on business and personal budgets. Our specialised team members are somewhat like surgeons when it comes to the intricate way they build complex fares. Having the right people managing your travel program not only provides excellent service but also represents significant cost management opportunities. I’m proud of our team, their passion, and commitment to building true human connections.”

CT Connections - Insights - Customer Service Experience Image

Notably, this wealth of experience not only enables representatives to resolve issues efficiently but also helps in building trust and loyalty. Establishing long-term relationships becomes a forte for these seasoned professionals as they navigate diverse customer scenarios. Clients reap substantial benefits from the expertise and reliability that come with job experience, leading to an overall enhanced customer experience and increased customer loyalty. The cumulative effect is a customer service team that is exceptionally well-equipped to meet and exceed client expectations.

Welcome onboard your go-to agency for corporate travel. Roger that.

Wherever you are in Australia, and wherever your business is heading, give our team a quick call and see how we can take your corporate travel further.

Let's Talk