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Management of credits on hold

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Client had a high amount of bookings per month – 1000.  Their held ticket limit was consistently $80-90K, even while using daily held tickets within the booking system.

Client requested the use of credits, but many of these held tickets were partially used, didn’t have the flexibility to be used on other routes, or be transferred into other names.

While the Client would be sent a monthly held ticket report, the report did not detail these complications, creating delay in the booking process and frustration over the inability to utilise their available held ticket limit.



We worked to develop a solution that split partially and unused held tickets, and established a solution that enabled the efficient use of held tickets for the right bookings.

A weekly update containing revised listings for Client allowed their travel bookers to choose the correct held ticket via Serko at the time of booking, without delay.



$70K ROI within a year, to the Client.

Avoidance of held tickets expiring, driving cost savings for Client.

Solutions Lab

CT Connections


As a leading travel management company, we explore ways of not only improving your travel management program, but to herald in a complete business transformation.

CT Connections


Both you and CT Connections subject matter experts will develop your wish list into accredited potential solutions for your approval.

CT Connections


Following best practice project and change management principles, this phase is organised, motivated and controlled with little intrusion to your day-to-day operations.

Travel Program Objectives

Business Travel Solutions

Identify areas of efficiency improvement needed in current processes.

Reduce your overall costs.

Ensure safer business travel processes via our comprehensive risk management solutions.

Streamline communication for safer, secure business travel.

Provide proactive advice on specials and discount fares.

Provide access to the best in industry technology for a more enjoyable travelling experience.

People Expertise


At CT Connections, our people are our difference.

Experienced business travel consultants partner with you to deliver tailored, end-to-end solutions that meet your business travel needs.

Our Process - Solutions Lab


We start by getting to know your business through intimate discovery sessions before our subject matter experts partner with you to develop your tailored business travel solutions.

Market Leading Technology


AT CT Connections we move quickly. Our leading technology cuts through inefficient, expensive and time-consuming processes to deliver the right solution for your business travel.

No stress, no fuss, just genuine value

We are committed to the following outcomes for your business travel

Service Excellence

Service Excellence

We get to know your business intimately – through discovery sessions, workshops, and most importantly through the candid conversations we have with your staff on a regular basis.

Genuine Value

Cost Management

We offer cutting-edge reporting tools and parameter-driven technology to advance cost-efficiency, policy compliance and genuine value to our partners’ business travel program. CT Connections is also a member of CT Partners and Radius network to ensure the best rates domestically and internationally.

Cost Management

Genuine Value

We perform comprehensive analysis on the current travel behaviour and patterns of each partner to identify opportunities for greater savings and efficiencies.

CT Connections Corporate Travel Managers Team

Our corporate team of travels managers are professional, responsive and solution focused. We recruit consultants that are not only highly experienced, but more importantly, show passion for providing the highest calibre of service, cost management solutions and genuine value to our clients.


Nick Sutherland


Nick is a seasoned travel executive with close to twenty years’ of achievement across corporate travel management, airline and commercial foreign exchange.

Prior to launching CT Connections in 2010, Nick held senior leadership positions for a large global travel management company both in Australia & UK.

Nick has demonstrated a strong and clear vision for the business and in a short period of time overseen substantial growth in less than five years (1 staff member to 90 as well as offices in 4 states).

Amongst many things, Nick is passionate about our company values, which he firmly believes form the key foundation to our service commitment to our clients, peers and suppliers.

Gary Reichenberg


Gary has actively been involved in running travel management companies since 2000.

Gary is a co-founder of CT Partners, one of the most significant independent travel agency consortium in Australia, where he continues to serve as a Board member.   Gary not only provides strategic direction and focus, he also steers the development of products, solutions and services that support the long term acquisition and retention of corporate and leisure customers.

Gary’s core values are bias for action,  innovation, respect, customer service and teamwork.  Time away from the office is spent in warm coastal regions with his family on holidays which combine high-intensity adventure and relaxation.  Water is his serenity.

Travel Analytics

CT Connections' uConnect Business Travel Portal is easy to use with great reporting functionality. Love it.

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